Delete/Undelete

The Delete/Undelete screen enables authorized users to delete or undelete an incident or complaint.

If the incident/complaint is currently "Open" or "Closed" this screen displays text to delete an incident/complaint and allows users to record a reason and comment. Deleted incident or complaint reports do not appear in searches or reports unless requested by an authorized user with the appropriate administrator role or Incident Delete role. In addition, deleted incidents/complaints will not appear in the workload dashboard.

Note: ODP and OLTL users deleting a duplicate incident must link the duplicate incident to the original incident.

If the incident/complaint is currently in "Deleted" status, this screen allows users to undelete the incident/complaint. When the incident is undeleted, the incident's status will revert back to the value it had before deletion. It will also become available in searches, reports and on the workload dashboard.

Field Name	Field Description
Delete/Undelete	This read-only field displays whether the record was deleted or undeleted.
Reason	This read-only field displays the reason for deletion or undeletion.
Comments	This read-only field displays the additional comments entered to support the reason for deletion or undeletion. Note: A comment is required when deleting or undeleting an OLTL incident.
Date	This read-only field displays the date of the deletion or undeletion.
User	This read-only field displays the user who made the deletion or undeletion.
Reason	Select a reason for the deletion or undeletion from the drop-down list.
Comments	Enter additional comments to support the reason for deletion or undeletion.
[UNDO CHANGES]	Click [UNDO CHANGES] to reset the fields to the values at the time of page load.
[SAVE]	Click [SAVE] to delete or undelete an incident or complaint.